Refund policy

Refund & Return Policy

Last Updated: [December 2, 2025]

No Returns Accepted

We do not accept physical returns of products under any circumstances. All sales are considered final. Please review your order carefully before completing your purchase.

Refund Eligibility

Customers may be eligible for a refund only after a formal review and investigation conducted by our team. Refunds may be considered in situations including, but not limited to:

  • Items received damaged or defective

  • Incorrect items received

  • Non-delivery or lost shipments

  • Other issues caused by errors on our part

Investigation Process

To request a refund, you must contact us at veilmire.store@gmail.com within 14 days of receiving (or expecting to receive) your order.
Please provide:

  • Your order number

  • A detailed description of the issue

  • Photo or video evidence (if applicable)

Our team will review your case and may request additional information. Refunds are not guaranteed and will only be issued if the investigation confirms eligibility.

Refund Method

If approved, refunds will be issued to the original method of payment. Processing times may vary depending on your payment provider.

Non-Refundable Situations

Refunds will not be granted if:

  • The investigation determines the item was delivered as described

  • The issue resulted from customer misuse or mishandling

  • Evidence provided is insufficient

  • The request is submitted after the stated time window

Contact Us

For any questions or to start a refund request, please contact:
veilmire.store@gmail.com